SHIPPING POLICY

At KOKOKIDS, we aim to make your shopping experience simple and convenient. We carefully process and pack every order before handing it over to our delivery partner.

ORDER PROCESSING

1. Orders are normally processed and dispatched within 1–2 working days after order confirmation.
2. Orders placed on weekends or public holidays may be processed on the next working day.
3. Once your order has been dispatched, you will receive an SMS, email, or other available notification with your tracking information.
Please make sure that your contact number and delivery address are correct when placing your order.

DELIVERY TIME

1. Standard delivery across Pakistan usually takes approximately 3–5 working days after dispatch.
2. Delivery to remote areas may take additional time depending on the courier service and location.
3. During sales, promotions, public holidays, or periods of high order volume, delivery may take longer than the usual estimated timeframe.
4. Delivery times are estimates and may be affected by circumstances beyond KOKOKIDS's control, including courier delays, weather conditions, or other unforeseen circumstances.

DELIVERY CHARGES

1. Free delivery is available on orders above Rs. 3,999.
2. For orders below the free-delivery threshold, applicable shipping charges will be displayed at checkout before you place your order.
3. Shipping charges may vary depending on the delivery location and order details.

CASH ON DELIVERY (COD)

1. Cash on Delivery is available for eligible orders within Pakistan.
2. Customers may be contacted to confirm their COD order before dispatch.
3. KOKOKIDS reserves the right to cancel or hold an order if the provided contact information cannot be verified or if the order cannot be confirmed.

TRACK YOUR ORDER

1. Once your order has been dispatched, you will receive tracking information through SMS or email, where available.
2. You can use the tracking number provided to check your shipment status through the respective courier's tracking system.
3. If you have not received your tracking information or need assistance with your order, please contact our customer support team.

ORDER CHANGES & CANCELLATION

1. If you need to change your delivery address, size, product, or other order details, please contact us as soon as possible.
2. We can only make changes or cancel an order before it has been dispatched.
3. Once an order has been dispatched, changes or cancellations may no longer be possible.

DELIVERY ATTEMPTS

1. Please ensure that someone is available at the provided delivery address to receive the order.
2. If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier's policy.
3. KOKOKIDS is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

DELAYED OR LOST ORDERS

1. While we work with our delivery partners to ensure timely delivery, KOKOKIDS is not responsible for delays caused by third-party courier services, weather conditions, public holidays, or other circumstances outside our control.
2. If your order appears to be significantly delayed or you believe your parcel has been lost, please contact our customer support team so that we can assist you in coordinating with the courier.

INTERNATIONAL SHIPPING

1. At this time, shipping availability and charges may vary depending on the destination country. If international shipping is available for your location, the applicable shipping charges will be displayed at checkout.
2. Any customs duties, taxes, or other charges imposed by the destination country are the responsibility of the customer.

CONTACT US

If you have any questions regarding your order or delivery, please contact KOKOKIDS:

Email: kokocustomercare10@gmail.com
Phone: +92 3096410055

We will be happy to assist you with your order.